Shipping policy
Shipping Policy
1. Shipping & Delivery Policy
At Xquisite By Design, we source our unique collections directly from specialised artisan and designer warehouses to bring you premium pieces at competitive prices.
2. Delivery Timelines
Because our items range from delicate aromatherapy to large statement furniture, delivery times vary by collection:
- Giftware, Aromatherapy & Wellness Collections: Typically processed and delivered within 3–5 business days.
- Furniture, Lighting & Large Home Décor: These items require specialist transport. Delivery typically takes 3–10 business days. You will be contacted directly by our delivery partner to schedule a specific delivery window for larger furniture pieces.
3. Delivery Charges
Shipping rates are calculated at checkout based on the weight and delivery destination of your order.
Standard Delivery — England, Wales & British Forces (5–8 business days)
| Weight | Price |
|---|---|
| 0–10kg | £9.99 |
| 10.01–20kg | £14.99 |
| 20.01–39.99kg | £16.99 |
Standard Delivery — Northern Ireland & Scotland (5–8 business days)
| Weight | Price |
|---|---|
| 0–10kg | £19.99 |
| 10.01–20kg | £24.99 |
| 20.01–40kg | £27.99 |
Special Delivery — Bulky, Heavy & Fragile Items (England, Wales & British Forces only)
| Weight | Price |
|---|---|
| 40–50kg | £49.99 |
| 50.01–60kg | £59.99 |
| 60.01kg+ | £69.99 |
4. Delivery Areas & Surcharges
We deliver across the UK. Please note that deliveries to Northern Ireland and Scotland are subject to the surcharge rates shown above due to courier restrictions.
Please note that our 2-man delivery service is not available to the following postcodes: BT (all), HS (all), IM (all), IV26–99, KA27, KA28, KW (all), PA15–78, PH19–50, ZE (all). If your order requires specialist delivery and falls within one of these postcodes, please contact us at info@xquisitebydesign.co.uk before placing your order.
5. Multi-Item Orders
If you order items from different collections, they may be dispatched from different warehouses and arrive in separate packages on different days. You will only ever be charged the shipping fee shown at checkout.
6. Missed Deliveries
For large furniture items, a delivery date will be agreed in advance with the courier. If you are not home during the agreed window, a re-delivery fee may be charged by the courier, which will be passed on to you.